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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reviews we receive.

In 2018 we were delighted to be awarded a Gold Trusted Merchant status by Feefo for consistently scoring a customer satisfaction score of 95% or higher.

What are people saying about MagicBreaks?

Your experience in booking with MagicBreaks | Rating:
Customer comment: Easy to book online and customer service was very helpful. Speak to Jason on live chat as I have deleted my booking email by mistake and ask them to email me back. The email was send with a hour. Read more
Support team reply: Hi there, thank you so much for taking the time to share your experience with us! Customer satisfaction is of great importance to us here at MagicBreaks, so we are delighted to hear of your positive experience. Please feel free to leave us a review on our Facebook page as well- https://en-gb.facebook.com/magicbreaks/ Have a wonderful rest of your day! Kind regards, Christina :)

Your experience in booking with MagicBreaks | Rating:
Customer comment: The service was excellent. Went through the details and easy to talk to. Read more
Support team reply: Thanks for sharing your booking experience with us here at MagicBreaks, please let us know if you have any questions in the meantime :) we are always happy to help. Have a wonderful rest of your day. Kind regards, Christina

Your experience in booking with MagicBreaks | Rating:
Customer comment: Very easy website to use Read more
Support team reply: Thanks for sharing your booking experience with us here at MagicBreaks, please let us know if you have any questions in the meantime :) we are always happy to help. Have a wonderful rest of your day. Kind regards, Christina

Your experience in booking with MagicBreaks | Rating:
Customer comment: Simple booking procedure and very quick follow up emails with all the info I needed. Read more
Support team reply: Thanks for sharing your booking experience with us here at MagicBreaks, please let us know if you have any questions in the meantime :) we are always happy to help. Have a wonderful rest of your day. Kind regards, Christina

Your experience in booking with MagicBreaks | Rating:
Customer comment: Third time of booking through Magic Breaks, excellent service once again, booked a group of 8 for next year 2020 in 3 rooms, had a call from them to confirm names for each room so as no confusion with Hotel booking, very impressed again with the very friendly ,proffesional on the phone, would highly... Read more
Support team reply: Hi there, thank you so much for taking the time to share your experience with us! Customer satisfaction is of great importance to us here at MagicBreaks, so we are delighted to hear of your positive experience. Please feel free to leave us a review on our Facebook page as well- https://en-gb.facebook.com/magicbreaks/ Have a wonderful rest of your day! Kind regards, Christina :)

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MagicBreaks by World Travellers is an Accredited Body Member of The Freedom Travel Group Ltd, ATOL 6042.

 

Your Financial Protection
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

 

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