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We take your feedback seriously, your experience is very important to us.

We use Feefo, the independent business review experts to collate your feedback. All reviews and opinions are publicly displayed and used to calculate our customer service score which is based on the percentage of positive reviews we receive.

This year we were delighted to be awarded a Gold Trusted Service Award by Feefo, for consistently achieving a score of 95% or higher.

What are people saying about MagicBreaks?

Your experience in booking with MagicBreaks | Rating:
Customer comment: Yanina dealt with us and she couldn’t do enough to help us after our flight was cancelled she rearranged our booking for us very friendly and sorted out our problem very quickly Read more

Your experience in booking with MagicBreaks | Rating:
Customer comment: Apart from an issue with trying to input dates after May 2021 the booking process couldn’t be any more simple and straight forward. Regular offers available too Read more
Support team reply: Hi there,

Thank you for choosing MagicBreaks and for sharing your feedback with us.

We are delighted to know that you found the booking process straightforward, however are sorry to hear that you encountered some issues with inputting dates. Our technical team are currently making enhancements with the calendar tool on the website which may have attributed to the issues you experienced.

We remain at your disposal should you have any questions in the meantime and wish you a truly magical trip.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Easy to book, i also had to make a slight amendment which was done instantly Read more
Support team reply: Thank you for sharing your feedback with us.

We are happy to know that you found the booking process easy to use and any amendments were made swiftly.

We wish you a truly magical trip in the meantime.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: We have used magic breaks for the last 3 years , always been amazing customer service and really easy booking process Read more
Support team reply: Thank you so much for taking the time to share your feedback with us here at MagicBreaks.

We are delighted to have been a part of your magical journey for the last 3 years and are happy to know our team were of assistance. Please do let us know if you have any questions in the meantime, we are always happy to help.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Very good customer service and information provided during the booking process was very clear. Sadly due to COVID-19 there were some restrictions both in the hotel and at the Disney resort. Read more
Support team reply: Thank you for sharing your feedback with us.

We are happy to know that our team were on hand to assist, providing you with exceptional service to ensure the booking process was clear and easy.

We look forward to hearing from you again soon.

Kind regards,
Christina


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