Questions about Planning your Disney Cruise

On the day of the cruise, when can we board the ship?

For most sailings, the cruise terminal opens at 11am. The exact time you can start boarding can differ as it depends on several factors. You will be given a port arrival time ready for you to get checked in and sail-away on your magical cruise.

Do I need to bring cash, credit cards or foreign currency?

While on-board the fleet, you do not need any cash or credit cards to make purchases, these are all charged to your stateroom folio. You may wish to carry cash or credit cards in ports of call to buy snacks or souvenirs.

Before departing for your Disney Cruise, please ensure you have contact your credit or debit card company to let them know you will be travelling out of the country.

On-board all transactions are in U.S. Dollars. When you arrive for check-in at the terminal, you may present any of the following to be used for charges, Visa, Mastercard, Disney Visa Credit Card, American Express, Discover Credit Card, Diners Club International and Japanese Credit Bureau. All charges must be settled before leaving the ship.

What documents will be required when I check in for my cruise?

At check-in, all guests must present a valid government-issued photo ID. For certain international itineraries, you will also need to present a valid passport. In addition to this many countries require a entry visa, these must be acquired before travel. If needed for your itinerary, Disney Cruise Line requests that you provide your passport number at least 75 days prior to travelling. Simply add the details to the Guest Information Form found in My Online Check-In within your Disney account. Guest must present a copy of the Online Check-in Port Arrival Form, this can be done through online check in before arrival.

What type of electrical outlet is available in my stateroom?

All staterooms are equipped with multiple 110V outlets, which are standard in the U.S. and Canada. Staterooms on board Disney Dream and Disney Fantasy are equipped with a combination of 110V and 220 outlets (European). Please note 110V items should not exceed 1500W and 220V items should not exceed 2000W.

Are pushchairs available on board?

We encourage you to bring your own pushchairs as the ship has a very limited number of pushchairs available and are on a first-come basis.

What items are prohibited on board the ship?

In order to maintain a safe and secure environment for all Guests and Crew, Disney Cruise Line has a zero weapons policy and prohibits the following items on board the ships and ashore at Castaway Cay: firearms, including replicas (with the exception of store bought light sabers, plastic toy pirate swords and toy hammers/ Thor's hammer), diving equipment, highly flammable liquids and more. For more information, please contact our team.

Can I bring my own food on board?

In order to create a safe, healthy and enjoyable cruise experience for all, guests are not permitted to bring homemade, precooked or perishable foods or open food containers. Guests are also not allowed to bring ice chests/ coolers, electrical appliances such as rice cookers, coffee makers or blenders and bottle warmers. Please note however, you can request hot water to be delivered to your state room at any time from room service.

Are guests allowed to bring alcoholic beverages on board?

Guests aged 21 years and over may bring a maximum of 2 bottles of unopened wine or champagne (no larger than 750ml) or 6 beers (no larger than 12 ounces) on board at the beginning of the voyage and at each port of call. These barrages must be packed in carry-on bags or luggage.