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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reviews we receive.

In 2017 we were delighted to be awarded a Gold Trusted Merchant status by Feefo for consistently scoring a customer satisfaction score of 95% or higher.

What are people saying about MagicBreaks?

Your experience in booking Disneyland Paris with MagicBreaks | Rating:
Customer comment: Gemma at magic breaks very helpful in giving me a few different quotes and sent them by email for me. Then I rang back and paid the deposit. Trip is for next year so I've got to arrange transport etc but will get back to gemma so she can arrange this. Read more
Support team reply: Thank you for your feedback. We are glad that Gemma was helpful and sent many different options to you and she can definitely help to arrange your transport at a later date. We hope your trip to Disneyland Paris is magical.


Your experience in booking Disneyland Paris with MagicBreaks | Rating:
Customer comment: Hazel Devlin responded to my online enquiry promptly with the e act quite I had requested. I tried to call to discuss further and left a message and she responded as soon as she was available and again gave me the detail I needed.

I emailed and spoke to her several times before finalising...
Read more
Support team reply: Thank you for your 5* review. We are happy to hear that Hazel gave you plenty of information that you needed to book your trip and was very efficient. We hope you have a magical holiday to Disneyland Paris.


Your experience in booking Disneyland Paris with MagicBreaks | Rating:
Customer comment: Booked by phone only the day before travel. Jason the rep was very helpful although ran through everything so quickly as though I already knew about each deal. We booked the half board plus which no doubt did save us money as the food everywhere in the park is expensive. However, we were very... Read more
Support team reply: Thank you for taking the time to leave a review. We apologise that you struggled to find anywhere to eat with the half board plus meal plan but we cannot view live restaurant availability and so were unaware of how busy the restaurants were. Regardless, we hope you had a magical trip.


Your experience in booking Disneyland Paris with MagicBreaks | Rating:
Customer comment: very helpful, easy to speak to, good experience of booking process Read more
Support team reply: Thank you for your positive review. We are thrilled that our team provided you with a great service and were very knowledgeable about the booking experience. We hope you have a magical holiday.


Your experience in booking Disneyland Paris with MagicBreaks | Rating:
Customer comment: Fantastic service from a professional polite agent Read more
Support team reply: Thank you for your 5* review. We hope you have a magical trip to Disneyland Paris.


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Magic Breaks by World Travellers is an Accredited Body Member of The Freedom Travel Group Ltd, ATOL 6042.

The Freedom Travel Group Ltd is part of the Thomas Cook Group.

 

Your Financial Protection
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate


 

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